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Spring Sale | Save 15% off Made to Order items and 20% off Stock items* - T&C's Apply
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Delivery & Returns
Don't worry, we have options if you're shopping last minute. If you want your order to be delivered sooner than the above-mentioned delivery times, please contact us and we can often meet shorter urgent deadlines.
Your order is completely insured up to your door, whether it is delivered to the UK or outside the UK. It is important that you inspect your parcel for any damage upon receiving it from the courier. Once the order has been delivered, we highly recommend you then insure your jewellery as soon as possible. We supply an insurance valuation with every order for you to insure your jewellery for the full value.
If you paid by debit card or bank transfer and would like your purchase to be delivered to a different address than your card billing address, we may require you to submit proof of identification after placing your order. This can be a scan of your driving license, passport or utility bill. The name and address on the scanned id will need to match your billing address. Please get in touch with a member of our friendly team and send this scan to [email protected] This is to safeguard our online buyers.
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FREQUENTLY ASKED QUESTIONS
We are currently in three different locations throughout the U.K. Our stores are in London Hatton Garden, Birmingham Jewellery Quarter and Brighton.
You can see all our store details by clicking here.
AFTERCARE
We offer extensive aftercare services with every order, to help keep your jewellery pristine over time. We offer free lifetime cleaning and annual setting checks at your local Shining Diamonds stores with a range of services available such as polishing/engraving/ring sizing/repairs all at a discounted price for our customers.
You can, please get in touch with our online team or a member of staff at your local store for further details and bring all paperwork with your jewellery piece when applying for an upgrade.
Payment & Finance Options
Payment Options Available
We accept all major debit and credit cards such as Visa or MasterCard. Orders via this method can be placed over the phone or by ordering direct through our website. Credit card payments can only be dispatched to the billing address; if you cannot have this sent to this address then you will need to call us to discuss this.
For such a big purchase you may feel much more secure paying via bank transfer. No card details need to put into our payment system for this to be done. If you would like to purchase this way then follow through to our checkout process and select 'bank transfer' from the payment options. Once we receive your order then all the relevant details for the transfer will be sent out to you.
Please Note: No orders will be put into process until payment is received in our bank. On high value purchases for security, we may request that you make a bank transfer.
We accept PayPal along with several major electronic payment providers. You can see what is available when you checkout.
We accept Apple Pay for fast and secure payments. Orders using Apple Pay can be placed directly through our website.
- Quick, secure transactions with just your iPhone or Apple Watch
- No more fumbling for cash or cards
- Protect your financial info with advanced encryption and biometrics
Please note that payments made via Apple Pay will only be dispatched to the billing address associated with your Apple Pay account. If you require delivery to a different address, please contact us to discuss your options.
How to Apply for V12 Retail Finance
Applying for V12 retail finance is quick and easy. The whole process takes just a few minutes and, in most cases, you will get an instant decision.
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If you require any further adivce on what payment options are available please contact us on [email protected]
Enquiry
Looking for some advice? Please add your contact details below with your enquiry, and the relevant team will be in touch to answer your query.
CONTACT US
If you require any help with your purchase or further information on an order you’ve placed please contact us via the methods below.
FOR WEB ORDERS, SUPPORT & GENERAL ENQUIRIES
CONTACT ONE OF OUR STORES
To contact one of our stores you can visit our stores page or alternatively select a store from the options below.
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LUXURY PACKAGING
Our packaging reflects the quality and sophistication of our products. From elegant jewellery boxes with non branded outside packaging, giving a luxurious yet discreet presentation to every jewellery piece purchased.
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OUR PROMISE
You can rest assured when you purchase a piece of stunning jewellery from Shining Diamonds. With 18 years in the industry and being an assay assured retailer you will have peace of mind when you shop with us. Our jewellery is produced to the highest standards and then undergoes internal quality control inspections and assay assured hallmarking. All of our jewellery pieces come with certification, insurance valuation, warranty, lifetime cleaning and aftercare services.
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AFTERCARE
We offer free lifetime cleaning and setting checks on your jewellery from us. It is important to pop into your local store for these services annually to have the jewellery setting checked and cleaned of daily residue and product build up as this can cause issues with the setting over time.
Our team are here every step of the way to advise on the best ways to keep your jewellery pristine, avoid heavy wear and tear and keep your diamonds shining bright. With a range of services available to our customers including polishing/rhodium coating/engraving/ring sizing/repairs you can always rely on the friendly team here at Shining Diamonds.
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