Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Propose with the perfect engagement ring here at Shining Diamonds. The gift of an engagement ring is among the most luxurious of romantic gestures and like all pieces of jewellery, prices vary depending on the cut, clarity, carat and colour.
We offer diamond engagement rings in a variety of cuts and colours, including the classic Solitaire and timeless Halo, as well as bespoke diamond engagement ring designs should you be looking for something truly unique. Shop our range online, available with 0% interest free finance or visit our Hatton Garden store.
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Why choose Shining Diamonds
How can I find the best engagement ring for me or my partner?
Before you buy an engagement ring, there are a few important factors you should consider. As well as the four C's - cut, clarity, carat and colour, it might be your partner's personal style, job, ring size or lifestyle choice which may affect the style of ring you choose. Remember, if your partner has to remove their engagement ring for work, sports or hobbies, this may also have an impact on which style of ring is best for them.
Then there's the metal and setting of the ring to remember. Choose from our wide selection of platinum, white gold, yellow gold or rose gold bands, with styles and shapes ranging from halo to princess cut and pear. There really is something to suit every finger. For a little help choosing the perfect style for you, view our selection of rings online and in store. We can also deliver a sample straight to your door, our delivery services covers all of the UK with an established reputation for diamond engagement rings across Cardiff, Manchester and Glasgow. Alternatively, why not visit our Hatton Garden store?