Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email firstname.lastname@example.org or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
A diamond engagement ring is among the most luxurious of romantic gestures. Get down on one knee and propose with the perfect engagement ring from Shining Diamonds. We offer a wide selection of diamond engagement rings with cut, clarity, carat and colour in mind. Our collection includes classic Solitaire engagement rings, timeless Halo engagement rings and more. We also offer bespoke diamond engagement ring designs should you be looking for something truly unique. Shop our range online, available with 0% interest free finance, or visit our Hatton Garden store.
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Why choose Shining Diamonds
How can I find the best engagement ring for me or my partner?
Before you buy an engagement ring, there are a few important factors you should consider. As well as the four C's of diamond buying - cut, clarity, carat and colour, it might be your partner's personal style, job, ring size or lifestyle choice which may affect the style of ring you choose. Remember, if your partner has to remove their engagement ring for work, sports or hobbies, this may also have an impact on which style of ring is best for them.
You also need to consider the metal and setting of the ring, too. Choose from our wide selection of platinum, white gold, yellow gold or rose gold bands, with styles and shapes ranging from halo to princess cut and pear. There really is something to suit every finger. For a little help choosing the perfect style for you, view our Engagement Ring Buying Guide or browse our selection online and in our Hatton Garden store. We can also deliver a sample straight to your door, our delivery services covers all of the UK.
Can I finance an engagement ring?
What should I consider when buying an engagement ring?
When shopping for an engagement ring, you'll need to consider the style of the ring, the shape of the diamond, the metal of the band and the budget you have in mind. When choosing the diamond itself, you should consider the 4 C's of Diamond Quality. All of our diamond rings are independently certified, so you'll have all the information you need about the size and condition of your diamond.
All of our diamond rings are independently certified, so you'll have all the information you need about the size and condition of your diamond. Learn more about how to choose an engagement ring from our guide.
What are the 4C's of Diamond Quality?
The 4C's of Diamond Quality are Cut, Colour, Clarity and Carat:
- Cut: the diamond cut determines the diamonds sparkle. Popular examples include round cut, cushion cut and princess cut diamonds.
- Colour: this refers to the hue of the diamond and is a D-Z grading ranging from colourless to a yellow hue.
- Clarity grade: this marks how many internal 'inclusions' or external 'blemishes' the diamond has, which can affect the appearance of the stone.
- Carat: this refers to the weight of the stone where a single carat weighs 200 milligrams.
How do I find my partner's ring size?
Once you've decided on the ring, the next step is finding out your partners ring size. We recommend asking close family or friends to subtly find out her ring size. You could also borrow a ring she already owns and take it to a jewellers who can tell you her size. For more ideas, read our guide on how to discover your partners ring size.
What are the different types of engagement ring cut?
Discover our wide range of diamond engagement ring cuts – including round, princess, emerald and oval – as well as more unique shapes, such as marquise, cushion and pear. For more information, read our detailed guide on the different types of diamond cut for engagement rings.
Can I finance my engagement ring?
Yes, you can buy a diamond ring on finance. We have a selection of options including 0% APR and interest free - the application process is fast and easy to complete. To apply, select your desired product, and add to basket. At the checkout payment method section, simply select the "Finance" payment method. You can then select a finance plan and set the deposit amount you want to put in. Learn more about diamond finance now.