Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Shining Diamonds is a family run business with close to 70 years & 4 generations of experience in handling jewellery. This has given us over 20 years of international experience manufacturing and selling diamond engagement rings and diamond jewellery.
Our motto is simple: Combine our access to 90% of world’s polished diamonds with our access to the finest traditional British craftsmanship, providing an unbeatable quality product to customers at a fair price by being online instead of on the high street.
Slowly and steadily we have moved from manufacturing and selling rings to manufacturing earrings, pendants, bracelets and now completely bespoke designs. We bring the power of the latest technology to our business by keeping our in-house designers updated with the latest design softwares and keeping our website updated with the latest innovation in web technologies - 360 product videos, hand images, continuous user experience development and many more intricate details are embedded into the core of our website development, giving customers a joyful experience.
We are based in the iconic Hatton Garden of London, sitting amongst more than 100 other jewellers and precious stone merchants. This puts us in a unique position to procure any kind of source material related to jewellery in the shortest time. If a customer comes to us and wants to view a diamond we don't have in stock, we can procure it within 10 mins thanks to our central location.
Being a proud member of the Made in Britain campaign, all our jewellery is designed and created at our workshop in London. We are obsessed about quality and customer service. If any email is not answered within 4 working hours, we ensure the whip comes out on the customer care team!
Shining Diamonds was started with the aim to combine the magic of skilled British craftsmanship with our access to the world’s finest polished diamond manufacturers.
This is brought to the customers at an amazing value by skipping high street costs.
Hatton Garden, London
Our shop in Hatton Garden, London is an elegant and serene environment to privately view our collection. Our jewellery specialist will offer everything from technical expertise to full custom design. Our ultimate goal is to provide you with the guidance and information you need to find the perfect jewellery. MAKE AN APPOINTMENT
Our sourcing office in Mumbai is centrally located in the diamond district, giving us access to 90% of world’s diamonds. A GIA-qualified gemmologist inspects every single diamond that is used in our jewellery. Did we also say that it is sea-facing, giving our employees unprecedented views of the Arabian Sea?
Why choose Shining Diamonds
✓ 30 days hassle-free full-refund returns policy. A complete risk-free purchase.. Read our full returns policy.
✓ Made in Britain with unmatched quality. Hallmarked by the London or Birmingham Assay Office.
✓ All our diamonds are certified either by GIA or IGI lab, or by a GIA qualified Gemologist as Shining Diamonds certificate. Get the diamond quality you are paying for.
✓ Paying by card? You have the power by law to raise a chargeback and get your money back in case of issues or non-delivery of a product. Read the Which guide to chargeback
✓ We are a member of The National Association of Jewellers
✓ We are a registered company in the UK. Company registration no. 7901546. VAT registration no. 127702720
MAKE AN APPOINTMENT
At Shining Diamonds, we are committed to eradicating conflict diamonds from the trade. Our diamonds comes from most reputable suppliers who strictly adhere and enforce the standards established by the kimberley process. We guarantee with 100% confidence that diamonds used in all of our jewellery are conflict-free.
We also offer and actively promote Fairtrade Gold for each of our diamond ring which ensures the gold miners get a fair pay and value for their time & efforts. If you are considering buying from us, kindly consider FairTrade Gold option. It costs a little more but that little can make a huge difference across the globe.
Our dedication to quality and the consistent output of only the finest diamond jewellery comes from our investment in our workshop in Hatton Garden, London and employing the finest British craftsmen. Our product quality is the foundation in all we do, that's why we are the only retailer offering lifetime warranty on all our products.More ... Less ...
At Shining Diamonds, we focus on delivering customer service that is exceptional and best in the industry. All of our gemmologists and designers are certified by independent bodies and can advise you on creating a perfect piece of jewellery that will reflect your story, personality, values and cherish for generations to come.More ... Less ...
As part of our mission of uplifting the most vulnerable out of poverty, we work in partnership with not-for-profit organisations that educate children from slums & empower women to work & earn. We also actively promote awareness about conflict diamonds, fairtrade gold and environmental concerns of our industry.More ... Less ...
★ ★ ★ ★ ★14 Jul 2020I was dealt with by Harshit.. the service was outstanding and delivery just as promised. Will use them again. Great experience.
★ ★ ★ ★ ★13 Jul 2020Will update once goods received, but so far, what an absolutely exceptional experience! Customer Service that even Amazon could only dream of. Polite, friendly, and amazingly responsive - an absolute pleasure to deal with!
★ ★ ★ ★ ★06 Jul 2020The service was first class Harshit was just so good with all our requests we can’t speak highly of them, totally recommend , the ring was beautiful , as described , excellent all round service Will definitely be back
★ ★ ★ ★ ★26 Jun 2020Went into hatton garden shop first time see Chris he was brilliant didn't feel overwhelmed and wasn't pushy like the other stores there ...
★ ★ ★ ★ ★20 Jun 2020I have just received my engagement ring, and to say I’m delighted is an understatement, ordering online couldn’t be easier and with guidance from Lee, advice from Harshit and Brooke made my buying experience most pleasurable, Staff were fantastic and a credit to Shining Diamonds ,
Shining Diamonds history
Website RevampWe associated ourselves with a blue brand colour and launched an improved website design. We've introduced lifestyle imagery, improvised our product page & added a blue sapphire brand mark for our exclusive products.
Showroom LaunchA milestone move: After a successful business trading online we decided that our customers required the additional comfort of viewing our products in their hands and interacting with us personally. We moved into Hatton Garden and built an exclusive luxurious showroom where customers can view products, design something special or just have a chat with us before ordering.
MIB AccrediationFrom the start of our manufacturing process we knew that bringing out the magic of British craftsmanship to our customers was the key to success. We were always passionate about it and we certified our dedication to local British workers by getting accredited by the Made in Britain organisation.
360 Product VideosLeaping forward in the technology curve we built a new website along with interactive product videos. These videos gives our customers the real feel and every little detail of our superior product designs. Our customers enjoy spinning and analysing our videos to see whether the diamond ring is fit for their partner or not.
Business Goes OnlineAfter manufacturing jewellery for over 15 years for the wholesale industry we knew it was the right time to sell directly to customers. But the only way we would offer savings to the customers was by keeping our overheards low and going online. After much thought we named our brand Shining Diamonds and launched our website!
Mumbai Sourcing DepartmentWe knew that getting diamonds straight from the hub was key to our pricing. We set up a dedicated procurement office in the middle of the diamond market, giving us straight access to 90% of world's polished diamonds. This not only helped the pricing but also availability as we could have any type of diamond in any type of quality.
Jewellery ManufacturingAfter spending decades in the banking industry handling customer's valuables and jewellery, we sensed an opportunity in the growing demand for diamond jewellery. Customers trusted with their jewellery for borrowing money so we knew that selling in the market would not be difficult. We gathered the best craftsmen we could and invested our heart and money into a workshop.
The Jain Family Starts MoneylendingJains are known to be peace loving and non-violent set of people. Building on the reputation of trustworthy people, the local community entrusted the Jain family with their jewellery for taking out loan, and also kept their money due to the lack of secure banks and other institutions.