Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Frequently Asked Questions about Diamond Ring Finance
Can I apply for diamond finance?
To apply for diamond ring financing, you must meet the following criteria:
- You must be over 18 years of age.
- You must be a UK resident with at least 3 years continuous address history.
- You must be in full time employment, unless retired or a house person with a spouse in full time employment.
- You must have a UK bank account capable of accepting direct debits.
- The goods must be delivered to your home address that is stated on the finance application.
What diamond finance options are available?
We have a varied selection of diamond ring financing options available:
- 6 months - 6 months interest free, 0% APR. Minimum order amount: £400.00. Minimum deposit amount: 25%.
- 12 months - 12 months interest free, 0% APR. Minimum order amount: £1500.00. Minimum deposit amount: 50%.
- 18 months - 18 months interest free, 0% APR. Minimum order amount: £2500.00. Minimum deposit amount: 50%.
- 12 months (interest bearing) - 12 months interest bearing, 14.9% APR. Minimum order amount: £400.00. Minimum deposit amount: 25%.
- 24 months (interest bearing) - 24 months interest bearing, 14.9% APR. Minimum order amount: £400.00. Minimum deposit amount: 25%.
- 36 months (interest bearing) - 36 months interest bearing, 14.9% APR. Minimum order amount: £400.00. Minimum deposit amount: 25%.
- 48 months (interest bearing) - 48 months interest bearing, 14.9% APR. Minimum order amount: £400.00. Minimum deposit amount: 25%.
How much is the required deposit for diamond rings on finance?
We require minimum 25% of the final order amount as deposit (exclusion: 50% deposit on 12 and 18 months interest-free finance). For example, if your final order amount is £1,000, we will require a minimum deposit amount of £250, while placing your order and the rest £750 can be repaid via finance. You can also put down a higher deposit amount if you would like to pay less amount as interest.
The minimum diamond loan amount (product price - deposit) should be at least £300. The maximum deposit amount payable is capped accordingly.
Who is the actual diamond loan provider?
Your diamond or engagement ring finance is with Close Brothers Retail Finance. We ("HJ Diamonds Limited", trading as Shining Diamonds) act as licensed credit brokers between our customers and Close Brothers Retail Finance.
Can I repay my diamond loan early?
You can settle your diamond loan at any time. Simply contact Close Brothers Finance and they will calculate and send you your settlement figure. Your settlement figure and date are calculated in line with the Consumer Credit Act.
How quickly will my application for diamond ring financing be processed?
Your application will be processed as soon as you complete your application online. You will receive an instant decision: Approved, Referred or Declined. You will be sent an email to confirm the status of your application as soon as it has been processed.
What type of jewellery can i buy on finance?
As well as diamond rings and engagement rings, you can also buy a wide selection of jewellery from Shining Diamonds on finance. This can include diamond earrings , diamond pendants and more of our extensive jewellery collection. For more information on what jewellery you can buy on finance, contact a member of our expert jewellery team.
How do I apply for diamond finance?
Select your desired product and add to basket. At the checkout payment method section select "Finance" payment method. You can then select a finance plan and set the deposit amount you want to put in.