Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Asscher Cut Diamond Engagement Rings
The asscher cut diamond was very popular during the 1920’s, and has a wonderful vintage inspired look. An asscher cut diamond also looks incredible as a central stone in a halo engagement ring. When you buy your asscher cut engagement ring from Shining Diamonds you can customise the carat, and metal, so that you get an engagement ring that is personal to you. Our asscher rings are as beautiful as they are timeless, and will pair perfectly with a number of wedding rings.
The asscher cut diamond was created by Joseph Isaac in 1902. Similar to the emerald cut diamond, the asscher cut diamond has a square shape, except the corners are not pointed. The asscher cut diamond has a smaller table and higher crown, making it a little heavier than other diamond cuts. With 58 facets, this style diamond has a spectacular shine, and is perfect in an engagement ring. Visit our store in Hatton Garden, London or request a free sample today.