Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
For the purposes of the Data Protection Act 1998, the Data Controller is HJ Diamonds Limited (Shining Diamonds), 10a, Hatton Garden, London, United Kingdom EC1N 8AH.
Shining Diamonds may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/05/2018.
Information That We Collect From You
Shining Diamonds collects data directly from you to help provide best experiences with our services and products. Shining Diamonds may collect information from you when you visit, register or order products or services on www.shiningdiamonds.co.uk or offline through our store you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect data about your use of our website as well as information about you from messages you post to us and e-mails or letters you send to us. To maintain customer service standards and to assist with staff training, we may record and monitor chat transcripts and incoming and outgoing calls.
What we do with the information we gather
Your information will enable us to provide you with access to all parts of our website and to supply the goods, services or information you have requested. It will enable you to participate in interactive features of our service should you choose to do so. It will also enable us to bill you and to contact you where necessary concerning your orders or enquiries. We will also use and analyse the information we gather so that we can administer, support, improve and develop our business.
We may use your information to contact you to ask about your views on our products and services and to occasionally notify you about important changes or developments to the website or our services. In addition, where you have consented, we might also use your data to contact you by email about other products and services which we offer and believe may be of interest to you. If you have given us permission to contact you and change your mind in the future please let us know.
Disclosure of Your Information and Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The information you provide to us will not be disclosed, accessed or given to any third parties unless specifically approved by you or for us to comply with the law. We may pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.
Finally, if our business or part of business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you do not wish to receive more information about this, please let us know at firstname.lastname@example.org.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
EEA Resident Rights
If you are a resident of the European Economic Area, you have the following data protection rights:
We aim to respond to all requests within 45 days we receive from individuals in accordance with applicable data protection laws. We reserve right to hold any information where we’re under legal obligation or required by law.
Accessing and Updating
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. Please contact us at email@example.com. We may charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you would like a copy of the information held on you please write toShining Diamonds 10a Hatton Garden London EC1N 8AH United Kingdom
We welcome all comments, queries and requests relating to our use of your information are welcomed and please drop a line at firstname.lastname@example.org.
This Policy is updated on 24 Jan 2020.