Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
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Emerald Cut Diamond Rings
Emerald cut diamonds feature a step cut, rectangular facets arranged in a parallel setting, and finished with smoothed corners. The emerald cut is a desirable and popular choice for dazzling diamond rings. Our stunning selection of emerald cut diamond rings are as brilliant as our handcrafting team who will customise whichever diamond you choose with a selection of ring materials such as 18ct white gold , 18ct yellow gold and platinum.
The emerald cut offers a level of detail and depth that’s rarely found in other diamond cuts making an emerald cut diamond ring that is a bit extra special. Our emerald cut diamond rings are available in various styles, For a classic, timeless piece ring that will suit any occasion look no further than a solitaire emerald cut diamond ring. For a more bold style go for our lavish and striking trilogy diamond rings.