Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email firstname.lastname@example.org or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Shop by Style
How do I choose the best eternity ring for me?
When it comes to choosing the perfect eternity ring for yourself or a loved one, there are a few things that must be considered. We have designed a collection that includes a great variety of designs, from half eternity rings, full eternity rings, 60% eternity rings. It's also important to remember "4 C's" - Cut, Colour, Clarity and carat.
Most will opt for full eternity rings, with gemstones or diamonds completely covering the ring, while half eternity only covers the top half of the ring. All our designs come in a selection of metals such as yellow gold, white gold, rose gold and platinum. As we custom manufacture each ring in our workshop in London, we offer bespoke design services for free along with our lifetime warranty, 30 day returns policy and 90 day resizing.
What is the significance of an eternity ring?
Eternity rings are becoming increasingly popular and for good reason. The ring is typically worn on the fourth finger of the left hand, or if you already wearing a wedding or engagement ring, it can be worn on the equivalent finger on the right hand. The concept of giving an eternity ring to celebrate a milestone in a marriage signifies not only the time you have already spent together, but further symbolises how your love is a continuous circle that will never end.