Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
When it comes to a gift for your loved one, diamond rings are timeless. Whether you are searching for a sleek, classic design or something more intricate, our diamond ring collection has you covered.The cut, clarity, carat and colour will depend on the overall budget, with the shape and band chosen to the wearer's specific tastes. Find the perfect diamond ring here at Shining Diamonds, whether you’re looking to ask that all important question or as a lasting way to show someone how much you care.
If you are shopping for an engagement ring, you’re going to need the perfect ring as a symbol of a long and happy life together. We offer you the ability to shop online or visit our Hatton Garden Showroom and allow you to customise your diamond ring so that yours is one of a kind.
Shop by Style
Visit our London Showroom
Based in London’s jewellery quarter, Hatton Garden, Shining Diamonds sells only the most luxurious of diamond rings to help you make those eternal promises to your loved one. Visit our Hatton Garden store today.
We make your diamond ring shopping experience memorable when you visit our jewellery shop. We offer a bespoke jewellery design consultation alongside the opportunity to try product samples, ensuring that your diamond ring is perfect. All of our diamond rings are designed and created in our London workshop, with hundreds available to purchase online.
Shop by Shape
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Why choose Shining Diamonds
How do I choose the best diamond ring for me?
If you are buying a diamond ring for yourself or for a loved one, there are a lot of factors to take into consideration. We understand the importance of having a diamond ring that is special to the owner, therefore we offer the chance to customise yours.
Ranging from 0.25 carat up to 1.00 carat, choose the perfect diamond carat weight, clarity and colour for you. You can also choose platinum, yellow gold or white gold bands, in Round, Princess, Emerald, Pear, Oval shapes and so much more.
Order our diamond rings online, visit our store at Hatton Garden in London, or simply order free samples straight to your door, our delivery services covers all of the UK. We also offer a 30 day returns policy to put your mind at ease.
Diamond ring finance
Finance any Diamond Ring from Shining Diamonds and repay in monthly installments. We have various different finance options available offering 0% interest fee on 6 month, 12 month and 18 month plans. There's various other options available with varying interest rates. Find out more about our Diamond Ring finance now.
What should I consider when buying a diamond ring?
When shopping for a diamond ring, you'll need to consider the style, shape of the diamond, the metal of the band and the budget you have in mind. When choosing the diamond itself, you should consider the 4 C's of Diamond Quality.
All of our diamond rings are independently certified, so you'll have all the information you need about the size and condition of your diamond. Learn more about how to choose a diamond ring from our guide.
What are the 4C's of Diamond Quality?
The 4C's of Diamond Quality are Cut, Colour, Clarity and Carat:
- Cut: the diamond cut determines the diamonds sparkle. Popular examples include round cut, cushion cut and princess cut diamonds.
- Colour: this refers to the hue of the diamond and is a D-Z grading ranging from colourless to a yellow hue.
- Clarity grade: this marks how many internal 'inclusions' or external 'blemishes' the diamond has, which can affect the appearance of the stone.
- Carat: this refers to the weight of the stone where a single carat weighs 200 milligrams.
Can I buy a diamond ring on finance?
Yes, you can buy a diamond ring on finance. Here at Shining Diamonds, we have a selection of options including 0% APR and interest free. The application process is fast and easy to complete. To apply, select your desired product and add to basket. At the checkout payment method section select the "Finance" payment method. You can then select a finance plan and set the deposit amount you want to put in. Learn more about diamond finance now.
How can I tell if my diamond ring is real?
Real diamonds should not develop any scratches over time as they are extremely durable. Although it is possible for them to chip, if you begin to notice scratches appearing over time, this may indicate that it is not a real diamond. Learn more about >how to tell if a diamond is real from our guide.