Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.
We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
When it comes to gifts for your loved one, diamond rings are timeless. The cut, clarity, carat and colour will depend on the overall budget, with the shape and band chosen on the wearer's specific tastes. Whether you’re thinking of asking that all important question or have an upcoming birthday or anniversary to shop for, you can find the perfect ring here at Shining Diamonds.
If you are shopping for an engagement ring, you’re going to need the perfect ring as a symbol of a long and happy life together. We offer you the ability to shop online or visit our Hatton Garden Showroom and allow you to customise your diamond ring so that yours is one of a kind and unique.
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Fantastic ServiceI have just received my engagement ring, and to say I’m delighted is an understatement, ...
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The whole team took time to respond to…The whole team took time to respond to my queries, arranged a video appointment, supporte ...
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The websiteThe website was very informative which made picking the colur clarity and syle very easy ...
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Helpful service and successful experienceZydrune was very helpful in ensuring that we chose the perfect engagement ring. She patie ...
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Why choose Shining Diamonds
How do I choose the best diamond ring for me?
If you are buying a diamond ring for yourself or for a loved one, there's a lot of factors to take into consideration. We understand the importance of having a diamond ring that is special to the owner, therefore we offer the chance to customise yours.
Ranging from 0.25 carat up to 1.00 carat, choose the perfect diamond carat weight, clarity and colour for you. You can also choose platinum, yellow gold or white gold bands, in Round, Princess, Emerald, Pear, Oval shapes and so much more.
Order our diamond rings online, visit our store at Hatton Garden in London, or simply order free samples straight to your door, our delivery services covers all of the UK. We also offer a 30 day returns policy to put your mind at ease.
Diamond ring finance
Finance any Diamond Ring from Shining Diamonds and repay in monthly installments. We have various different finance options available offering 0% interest fee on 6 month, 12 month and 18 month plans. There's various other options available with varying interest rates. Find out more about our Diamond Ring finance here.