Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Our shop is closed until atleast 13th April 2020. Depending on the evolvement of the coronavirus pandemic we are scheduled to open our shop for business again on 14th April 2020.
How can I contact you'll?
We are working remotely so you can still contact via email firstname.lastname@example.org or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed for 3 weeks, until atleast 13th April 2020. Bear in mind this may / may not get further extended. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open on the 14th April 2020. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from then, which leads to from beginning to mid May.
We have a huge inventory of items, so if your order is time sensitive and you need it before mid May 2020, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Radiant Cut Diamond Engagement Rings
The radiant cut diamond was very popular during the 1980’s, and is seen in many vintage style diamond engagement rings. A radiant cut diamond also looks phenomenal as a central stone in a gemstone ring. When you choose your radiant cut engagement ring from Shining Diamonds you can personalise the carat, and metal, so that you get an engagement ring that is unique to you. Our radiant diamond rings are as stunning as they are timeless, and will pair perfectly with a number of wedding rings.
The radiant cut diamond was the first square cut diamond that had a complete brilliant cut facet pattern (princess cut was the second). Designed by Henry Grossband in 1977, the radiant cut diamond is thought to be a bridge between the cushion cut and princess cut. This style diamond looks stunning in an engagement ring, and makes a timeless multi-stone ring. Visit our store in Hatton Garden, London or request a free sample today.