Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Our shop is closed until atleast 13th April 2020. Depending on the evolvement of the coronavirus pandemic we are scheduled to open our shop for business again on 14th April 2020.
How can I contact you'll?
We are working remotely so you can still contact via email email@example.com or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed for 3 weeks, until atleast 13th April 2020. Bear in mind this may / may not get further extended. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open on the 14th April 2020. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from then, which leads to from beginning to mid May.
We have a huge inventory of items, so if your order is time sensitive and you need it before mid May 2020, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Emerald cut Side Stone Engagement Rings
At Shining Diamonds, you can customise your diamond shoulder engagement ring to create a ring that is unique and special to you. Decide between 8ct yellow gold, 18ct white gold or platinum and your preferred centre diamond. If you are not sure what engagement ring you want to order, our in-house experts at the jewellery quarter in Hatton Garden, will be happy to help. You can also order a free sample to help with your decision.
Choose an eye-catching emerald cut diamond engagement ring to accentuate the diamonds shine. The timeless symbol of love will last as your love for your partner. The emerald cut has rectangular facets that are arranged parallel to each corner of the diamond.
Ask for your partner’s hand in marriage with beautiful shoulder emerald cut diamond engagement rings. The shoulder diamond has the stunning beauty of a main solitaire diamond with accent diamonds on the shank. Capturing the light, the ring boasts a beautiful sparkle which is sure to make your loved one happy when you ask her that all important question.