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Coronavirus - Latest Delivery Information & FAQ's

Below is latest update on our delivery information, store closure and FAQ's - If you need help, you can contact us via email sales@shiningdiamonds.co.uk or via the Live Chat when available

Are you'll open & taking orders?

We are open for business online and are accepting orders online.

Right now, we're following the government advice as this evolves day by day. With the current uncertainty it wouldn't be right to set a reopen date. We will keep you updated and look forward to welcoming you back to our store.

How can I contact you'll?

We are working remotely so you can still contact via email sales@shiningdiamonds.co.uk or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.

I need something within a set timescale. What is the current delivery timescale for made to order items?

Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed until further notice. As soon as they re-open we'll provide an update. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.

Our shop and workshop are looking to re-open as soon as restrictions in UK are lifted off. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from re-open date.

We have a huge inventory of items, so if your order is time sensitive and you need it before we re-open our stores, then please contact us once we re-open and we can suggest options from our stock.

Can I order a stock item for delivery?

We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.

Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.

Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.

Am I eligible for refund if the situation changes and there are more delays to the order?

Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.

+44 (0) 207 404 7305

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Marquise Cut Solitaire Engagement Rings

Setting off a brilliant sparkle, here at Shining Diamonds we provide our customers with a fantastic range of the marquise engagement rings in 18ct yellow gold, 18ct white gold and platinum.

The name is derived from the Marquise of Pompadour, for whom King Louis XIV of France allegedly had a stone fashioned to resemble what he considered her perfectly shaped mouth.

If you are looking for a diamond cut to stand out, consider the Marquise cut. Helping to make the diamond appear larger, Marquise cut diamond engagement rings are perfect for those who want to make their fingers look longer and slimmer.

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Shop our unrivaled collection of solitaire engagement rings

The marquise cut diamond engagement rings have one of the largest crown surface areas of any diamond shape which maximises the perceived size of a diamond. If you are looking for a fancy cut diamond for an engagement ring that is sure to get a ‘yes’, the Marquise cut diamond is the perfect choice for you.

Make choosing your engagement ring a memorable experience by ordering with us. You can visit our showroom at the jewellery quarter, Hatton Garden in London or browse our selection online. Customise your marquise cut diamond engagement rings by carat, clarity and colour. You can order samples and we also offer a 30 day returns policy, giving you peace of mind when your purchase.

Shining Diamonds offer lifetime guarantee on all of our diamond rings that are certified and conflict free. If you have any questions about your order or our products, feel free to contact us.

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Shining Diamonds 
10a, Hatton Garden
London EC1N 8AH
T: +44 (0) 207 404 7305
Shining Diamonds - Made in Britain NAJ Membership London Assay Office StopBloodDiamonds.org Registered Jeweler We accept these cards
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