Coronavirus - Latest Delivery Information & FAQ's
Are you'll open & taking orders?
We are open for business online and are accepting orders online.
Our shop is closed until atleast 13th April 2020. Depending on the evolvement of the coronavirus pandemic we are scheduled to open our shop for business again on 14th April 2020.
How can I contact you'll?
We are working remotely so you can still contact via email firstname.lastname@example.org or via the Live Chat when available. We are happy to answer all your questions on existing and new orders. Our team members are also trained to provide sales & diamond guidance via email or live chat.
I need something within a set timescale. What is the current delivery timescale for made to order items?
Due to the coronavirus pandemic, the supply chain in the UK and around the world is affected. Our shop & workshops are now closed for 3 weeks, until atleast 13th April 2020. Bear in mind this may / may not get further extended. Diamonds are also sourced from various countries, all of them having local lockdowns and restrictions in place for few weeks.
Our shop and workshop are looking to re-open on the 14th April 2020. Although we will be working extra hard to catch up on orders, because of the backlog we expect all made-to-order items to take further 3 to 4 weeks from then, which leads to from beginning to mid May.
We have a huge inventory of items, so if your order is time sensitive and you need it before mid May 2020, then please contact us once we re-open and we can suggest options from our stock.
Can I order a stock item for delivery?
We are planning to intermittently visit the store to pick up stock items for orders and get them dispatched via Royal Mail. To eliminate any chances of contamination, this will be done by 1 person only via direct private transport arranged from home to store.
Whilst we may not be able to immediately dispatch stock items, as per our current plan it should be dispatched within 1 week latest.
Please bear in mind that due to staff shortage Royal Mail is currently having trouble delivery parcels next working day. So you may receive the parcel in further days after dispatch.
Am I eligible for refund if the situation changes and there are more delays to the order?
Yes you can order with confidence that if the situation with the coronavirus pandemic changes and there are further delays caused by reasons out of our hands, then you are still within your distant selling act consumer right to cancel the order and get your full money back.
Princess cut Cluster Diamond Rings | Multi Stone
Here at Shining Diamonds, our engagement rings are handmade in Britain. With the opportunity to customise your rings by choosing between 18ct yellow gold, 18ct white gold and platinum rings with diamonds in a range of cuts, you can be certain that you will find the unique ring you are looking for.
All the diamond engagements ring we sell at Shining Diamonds are certified conflict-free. We offer a 30 day returns policy and free samples are available on request – giving you peace of mind every step of the way.Gardens, known to be the jewellery quarter of London.
Express your undying love for your partner, with a princess multi stone ring. We believe the gift of a beautiful diamond ring is the most romantic gesture you quite possibly will ever make, that is why we pull out all the stops to help you find the perfect engagement ring.